Frequently Asked Questions

• What does Gospoken do?
• Blackberry users, Read this first!
• How does it work, on my computer?
• How does it work, on my handset?
• Do I need a wifi connection to read or listen to your books?
• What is an ebook?
• Are ebooks only for young people?
• How do I know if it works on my phone?
• Is the reader easy to use?
• Can I change the text size?
• I can't find my ebook that I downloaded. Where is it?
• Where are my audio books?
• I purchased an audio book but only get a few minutes of sound. What happened?
• I have a problem trying to download a book and I've been told to 'clear the cache' on my phone? What does that mean?
• Can I use my iPhone to listen to or read your books?
• How do I enter my mobile number in international format?
• I prefer normal books. Why should I buy ebooks?

GoSpoken Top Tips

• Blackberry users make sure that your browser is set to "Internet Settings"
  
  
• For audio books, we recommend downloading over WiFi if your phone has WiFi connectivity.
  
  
• Make sure your battery is charged before you download.
  
  
• If you can browse the Internet on your phone, you can use our service. If you don't know how to do this, or if your phone needs Internet settings, contact your mobile provider who will be happy to help.
  
  
• You can also buy books for your phone from the comfort of your PC. Visit gospoken.com and start reading today!

What does Gospoken do?
Gospoken.com are the leading provider of ebooks and audio books for mobile devices. You can visit Gospoken.com on your PC or through the web browser on your phone

How does it work, on my computer?
Go to gospoken.com in your web browser. Don't forget to bookmark us! Browse or search for your book Enter your mobile number to try a free extract if you want. A text with a link to the free extract will be sent to you at no cost. Like the book? Enter your mobile number and pay through PayPal. It's safe and secure. When you're done, we will send a text to you with a link to the full book. Once you get the text on your phone, click on it to download to your handset.

How does it work, on my handset?
Go to Gospoken.com in your mobile web browser. Don't forget to bookmark us! Browse or search for your book To get a free extract, enter your number and BookStore application on Blackberry App World For customers who have a Blackberry, you can download our free BookStore application through BlackBerry App World.

Do I need a WiFi connection to read or listen to your books?
NO. Unlike other ebook applications, you DO NOT need a WiFi or other data connection to read or listen to our books. When you have downloaded the book, you can read it whenever, wherever you are.

What is an ebook?
An ebook is an 'electronic book' that you read using a 'reader' application. Every book from Gospoken.com comes with a free, easy-to-use reader.

I prefer normal books. Why should I buy ebooks?

• All you need is your mobile phone!
• No bulky books to carry - save space and weight.
• Can't decide which books to take with you? Take them ALL!
• Keep kids entertained and help improve their literacy

Our customers tell us they enjoy their ebooks and audio books:

• On Holiday
• While Commuting
• On Long Journeys
• In Coffee Shops
• Wherever They Happen To Be!

Are ebooks only for young people?
Our customers come from all age groups and enjoy reading or listening to audio books. We've made it really easy to use our service, so you don't need to be technically minded

How do I know if it works on my phone?
Our reader works on the majority of handsets. We recommend that you download a FREE extract (available with each book) to try on your handset.

Is the reader easy to use?
It's very easy. All you have to do is:

• Select the book and click to open it - just like any other application
• Use the navigation keys to move through the book at your own pace.
• When you close the book - the reader will automatically bookmark where you are for next time!

Can I change the text size?
Yes - there is a choice of small, medium and large fonts.

I can't find my ebook that I downloaded. Where is it?
For Blackberry customers, look in the Downloads folder. For other handsets, click on the Games/Applications icon

Where are my audio books?
These are stored in your music library on your handset.

I purchased an audio book but only get a few minutes of sound. What happened?
Your handset dropped the connection due to poor signal.
Resolution:
Check the bars on your handset and if you have good signal, open your web browser, clear the cache and try downloading again. Alternatively, download over WiFi if your phone has that feature. Make sure your battery is charged before you download!

I have a problem trying to download a book and I've been told to 'clear the cache' on my phone? What does that mean?
The web browser on your handset stores ('caches') the web pages you visit. It does this because pages can take a long time to download. Loading the page from the cache is much faster than trying to download each time. If you have a problem with a purchase, the Customer Service Team at Gospoken.com may ask you to 'clear' or 'empty' the cache. This will force the web browser to download from our servers to rectify the issue. Don't worry, we'll explain how to do it !

Blackberry users, Read this first!
If you see a 403 error, then you need to change the connection settings on your handset:
Use the BlackBerry smartphone to set the default browser to Internet Browser.

• On the Home screen of the BlackBerry smartphone, click Browser.
• Press the Menu key, and click Options.
• Click General Properties. The default browser appears.
• Press the Menu key, and click Change Option.
• Select Internet Browser.
• Press the Menu key and click Save Options.
• In General Properties, press the Menu key, and click Close.

Can I use my iPhone to listen to or read your books?
iPhone support is coming soon and our books will be available from the iTunes store.

How do I enter my mobile number in international format?
When entering a mobile number, the leading zero should be dropped and then add 44 (for UK customers) or 1 (for US, CA) in front of the number